HIPAA Notice of Privacy Practices

This notice describes how Guardian Home Care LLC may use and disclose protected health information and how you can exercise your privacy rights. Effective date to be inserted after legal approval.

How we may use or disclose information
We may use or share protected health information to provide and coordinate treatment, obtain payment, and carry out health care operations. We may also disclose information when permitted or required by law, including for certain public health activities, oversight, legal proceedings, or to address a serious threat, subject to applicable safeguards. Where the law gives you a choice about sharing with family or others involved in your care, we will honor that choice as required. Uses such as most marketing and the sale of protected health information generally require written authorization. You may revoke an authorization in writing, subject to actions already taken in reliance on it.

Your rights
You may request access to or a copy of your records, request an amendment, ask for confidential communications, request limits on certain uses or disclosures, and request an accounting of certain disclosures. You may ask for a paper copy of this notice. Some requests are subject to legal limits. Where required, we will honor a request to restrict disclosure to a health plan for an item or service you paid for in full out of pocket.

Our responsibilities and specially protected records
We are required by law to protect the privacy of protected health information, follow the notice currently in effect, and provide notice after a breach of unsecured protected health information when required. If we hold substance use disorder patient records protected by 42 CFR Part 2, we follow applicable Part 2 restrictions, including limits on using or disclosing those records in proceedings against you without the required consent or court process.

Questions or complaints
Call (866) 631-4421 and ask for the person responsible for privacy matters, or write to Guardian Home Care LLC, Attn: Privacy, 612 W Nolana Ave, Suite 570-B1, McAllen, TX 78504. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate for filing a complaint.